Frequently Asked Questions
Fragranced By Ella May
Yes. We pride ourselves on being cruelty free, vegan & eco-friendly.
The candle is a natural soy candle. Our packaging can be recycled and
is biodegradable. We also offer a dust cover which is made out of
wildflower seed paper and this can be planted to grow beautiful
flowers.
Our turnaround is currently 3-5 working days. Please allow this time
for your order to be processed. If you are looking for a quick
turnaround please do get in contact to see what we can do to help.
Please see our Delivery & Returns page for our delivery options.
To avoid this we recommend that the first time you burn your
candle, keep it lit for 3-4 hours until the melt pool reaches near the
edge of vessel. This is very important to ensure your candle does not
tunnel and we don’t want to waste your beautifully scented new
candle.
This is a misconception that some waxes may smoke. This is untrue.
Smoking is black, thick and the smell is not nice. What you are
seeing is the fragrance releasing into the air. This is similar to when
water steams when it gets too hot causing it to evaporate into the air
and release the scent.
Please see our Delivery & Returns page for our return options.
How do I get in contact to discuss an order?
Please see our contact page for our contact options.