Delivery & Returns

UK Standard delivery (3–5 days) FREE

·        FREE for orders to UK over £50

·        £4.50 for orders under £50

·        Orders will be delivered Monday–Saturday (excluding bank or public holidays)

Next day delivery (order by 2pm) £7.95

·        Orders placed by 2pm Monday–Thursday will be delivered the next day

·        Orders placed Friday–Saturday or by 2pm Sunday will be delivered on the following Monday

·        Orders placed after 2pm will be delivered within 2 days

·        Orders will be delivered Monday–Friday (excluding bank or public holidays)

·        Signature required upon delivery

Returns Policy

We want you to be delighted with your purchase, but if you are not, you can return any item within 14 days of receipt, provided the products are returned complete, in perfect condition, unused and with their original packaging. 

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender to the value of the lowest-selling price for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase. 

We will be happy to make a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details.

Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post or in store and place a new order.

Please include the following details when returning your order:

·        Your full name

·        Order number

·        Address 

·        Email address

·        Daytime telephone number

Make sure your items are securely wrapped and send your return to the following address: 

Returns Department
Fragranced by Ella May
Bax Castle
Two Mile Ash Road
Horsham
RH13 0LA

You will be notified via e-mail has soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse – if you want to check that your order has been received, please use the tracking provided for your chosen return method.

 Please note, the fee for these services is payable by you and is variable based on the weight and dimensions of your parcel and the service you select.

Please do ensure you keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received into our warehouse. Items lost in transit will not be treated as returned.